Shipping & Returns

Product Delivery

Estimated delivery time for your product(s) will be displayed on your checkout screen.

Please allow 10 business days (excluding weekends and publicly-recognized holidays) from your order confirmation and payment processing until the delivery of your product.

For all of our products, we use Australia Post eParcel or Fastway Couriers.

All deliveries will be made to the ground floor of your residence only by a single delivery driver. Should your item be of a large or oversized nature you will need to provide assistance to the driver. Any redeliveries or two man deliveries required due to your inability to assist will be charged at your expense. Should the item be returned due to insufficient assistance at time of delivery for large or oversized items, you will be refunded the item price only minus the return charges.

Australia Post eParcel and Fastway Couriers will deliver to the address you have specified as your “Shipping Address” on your order. In the case that Australia Post eParcel or Fastway Couriers arrives at your office or residence and no one is available to take receipt of your package(s), Australia Post eParcel or Fastway Couriers will leave a card with instructions for how to organise another pickup time. While Sloane Accessories makes every effort to deliver your package(s) within the estimated delivery time window, we cannot guarantee delivery. Upon delivery, title and all risk of loss pass to you the customer and new owner.

Product Return

If for any reason you are not completely satisfied with your purchase we will give you a 14 day money-back guarantee from the time you receive the goods. Please email us at sales@sloaneaccessories.com.au.

This refund policy does not apply to goods which have been used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. 

All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
 
We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier.

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