Sloane Accessories Terms and Conditions
Read the following Terms and Conditions carefully. If you do not agree with or accept these Terms and Conditions, please leave the Sloane Accessories site now.
In respect to the Terms and Conditions, “we,” “us,” and “our” are defined to mean Sloane Accessories, ABN 14 610 190 648 located in Canterbury NSW 2193 Australia
“You” is defined to mean you the user of the site and customer of Sloane Accessories.
“The website” is defined to mean the Sloane Accessories website found at https://www.Sloaneaccessories.com.au
Along with your purchase order, these Terms and Conditions form a contract between Sloane Accessories and you. This contract may not be changed unless Sloane Accessories consents to any change in writing.
Confirmation of Legal Age
By placing an order, agreeing to the Terms and Conditions, and creating a contract with us, you confirm that you are at least eighteen years of age. If you are less than 18, you cannot place orders with us. If Sloane Accessories suffers any loss, financial or otherwise, because you are less than 18 and you placed an order with us, Sloane Accessories may, in its discretion, pursue compensation for such a loss from your adult parent(s) or legal guardian(s) because you attempted to engage in a transaction with Sloane Accessories.
We only supply products to locations within the Commonwealth of Australia. Sloane Accessories does not make any sales or deliveries to places outside of Australia
You place an order by
- agreeing to these Terms and Conditions, and
- completing an order form on the Sloane Accessories website.
Completion of the order is confirmed by your pressing the “Confirm” button on the order form. By pressing “Confirm,” you confirm your agreement to the Terms and Conditions, and you confirm your desire to purchase the products you have selected in the transaction contained in the order. You will be issued an order number after your order has been successfully processed.
The Sloane Accessories website and product information sets up an invitation to treat. The website and product information are not an offer to supply products; however, in the event of an order, Sloane Accessories will make every reasonable effort to supply the products in your order to you.
After your order is placed, you will receive notification, via an Order Confirmation email, of the processing of your order. Your order will not be legally accepted by us, and a contract will not be created between us and you, until your order is validated internally and verified to be free of credit card or other identity fraud. We reserve the right to refuse to fulfil your order, end your account, remove content including product information, from our website, and otherwise cancel orders.
When your order has shipped, you will be notified via email. If, after your payment is received, your order cannot be processed and/or shipped, you will be contacted via email or phone.
Methods of Payment, and Payment Processing
The following methods of payment are currently accepted: Visa, MasterCard and PayPal.
Credit Cards: We are not able to accept credit cards from non-Australian banks or lenders. Please note that the use of debit or cheque cards may delay your order, as these cards may be have spending limits. With your credit card order, a tax invoice will be emailed to you along with an order confirmation. This tax invoice will be your proof of purchase.
PayPal: With your PayPal order, a tax invoice will be emailed to you along with an order confirmation. This tax invoice is your proof of purchase.
Estimated delivery time for your product(s) will be displayed on your checkout screen.
Please allow 10 business days (excluding weekends and publicly-recognized holidays) from your order confirmation and payment processing until the delivery of your product.
For all of our products, we use Australia Post eParcel or Fastway Couriers.
All deliveries will be made to the ground floor of your residence only by a single delivery driver. Should your item be of a large or oversized nature you will need to provide assistance to the driver. Any redeliveries or two man deliveries required due to your inability to assist will be charged at your expense. Should the item be returned due to insufficient assistance at time of delivery for large or oversized items, you will be refunded the item price only minus the return charges.
Australia Post eParcel and Fastway Couriers will deliver to the address you have specified as your “Shipping Address” on your order. In the case that Australia Post eParcel or Fastway Couriers arrives at your office or residence and no one is available to take receipt of your package(s), Australia Post eParcel or Fastway Couriers will leave a card with instructions for how to organise another pickup time. While Sloane Accessories makes every effort to deliver your package(s) within the estimated delivery time window, we cannot guarantee delivery. Upon delivery, title and all risk of loss pass to you the customer and new owner.
We recommend that customers choose carefully before buying as no returns are permitted where the buyer is simply unhappy with their purchase or has changed their mind.
With all products supplied by Sloane Accessories, manufacturer warranties and existing statutory conditions apply, and are not superseded or overwritten by these Terms and Conditions. You may visit the ACCC website at www.accc.gov.au for additional information on your consumer rights.
While Sloane Accessories makes every attempt to list accurate and current product information, price information, and all other information, there may be the occasional typographical error. We cannot be held liable for such typographical errors. We reserve the right to refuse to honour an order based upon any misunderstanding arising from such typographical errors.
Prices are Subject to Change
Sloane Accessories makes every effort to list accurate and current prices on the website at all times. However, you should note that prices are subject to change without notice. Sloane Accessories reserves the right to change any price/s on the Sloane Accessories site without notice.
Goods and Services Tax
Pursuant to the tax regulations governing Australia, all purchases shipped to Australia made on the website are inclusive of the Goods and Services Tax, or GST.
If an order is rejected by you, and you would like to cancel the order, a refund will be made for the order total not including postage. Sloane Accessories will charge you the maximum of 15% of the order or $30 restocking fee as well as the postage fee to have the item returned. The postage fee charged will be equal to the original postage amount.
In all cases of product returns, a Return Authorisation or “RA” number must accompany the returned product. Customer Service will issue a RA number to you after determining that a product is returnable. Returned products cannot be accepted or processed without an RA number. Returned products should be physically delivered back to Sloane Accessories within 30 days of your receipt of the RA number. Returned products packages must include the original packaging and all accompanying user manuals and documentation, and any included accessories and/or parts. If after examining the returned product and the unit is found not to be faulty, the customer may be liable for the payment of a $30 fee for handling charges and administration fees.
Dead On Arrival (or “DOA”) Products
A delivered product is determined to be DOA if it is not of acceptable quality when first removed from its original packaging. Sloane Accessories Customer Service will make a DOA determination with reference to the relevant legislation contained in the Competition and Consumer Act 2010 (formerly known as the Trade Practices Act 1974).
In the case of a DOA determination, Sloane Accessories will issue a full refund or a replacement to you for a DOA product if there has been a major failure. You have the discretion as to whether you receive a full refund or a replacement product in the event that there has been a major failure.
A major failure is defined as a product which:
- has such a serious failure that, if you had been aware of the failure prior to purchase, you would not have made the purchase;
- differs significantly from the descriptions given on the Sloane Accessories website;
- is substantially unfit for the purpose for which the goods are generally used or for a purpose which you have made known to Sloane Accessories prior to purchase; or
- is an unsafe product.
If the product is not of acceptable quality but only has a minor failure (defined as any failure which is not a major failure), Sloane Accessories has the discretion to offer you either a full refund, to repair the product or give you a replacement product.
In the case of either a major or minor failure, Sloane Accessories will be responsible for the costs of you returning the product to Sloane Accessories.
Should a product not be determined to be DOA, Sloane Accessories reserves the right to refuse to refund or replace the product. A replacement product becomes yours upon delivery. In the case of a refund or replacement product, the DOA-determined product becomes the property of Sloane Accessories when it has been determined to be a DOA-determined product by us.
Dead Shortly Following Arrival (or “DSFA”) Products
If, after a reasonable amount of time after successful product delivery (usually 30 days) you find that your product is not of acceptable quality, contact Customer Service. If Customer Service determines your product to be DSFA as not being of acceptable quality and having a major failure (as defined above), Sloane Accessories will issue a full refund or a replacement of the DSFA product. You have the discretion as to whether you receive a full refund or a replacement product in the event that there has been a major failure. If the product is not of acceptable quality but only has a minor failure, Sloane Accessories has the right to offer you either a full refund, to repair the product or give you a replacement product.
Should a product not be determined to be DSFA, Sloane Accessories reserves the right to refuse to refund or replace the product. A replacement product becomes your property upon delivery. In the case of a refund or replacement product, the DSFA-determined product becomes the property of Sloane Accessories when it has been determined by us to be a DSFA-determined product.
Defect Later-On (or “DLO”) Products
A delivered product is determined to be DLO if it is not determined to be DOA or DSFA, and it is determined to not to be of acceptable quality after a reasonable time of your owning the product.
“Reasonable time” is defined as the length of time in which it is reasonable to expect a product to be free of problems or defects, taking into consideration such factors as price, quality, and degree of use.
If Customer Service determines your product to be DLO, as not being of acceptable quality and having a major failure (as defined above), Sloane Accessories will issue a full refund or a replacement of the DLO product. You have the discretion as to whether you receive a full refund or a replacement product in the event that there has been a major failure. If the product is not of acceptable quality but only has a minor failure, Sloane Accessories has the right to offer you either a full refund, to repair the product or give you a replacement product.
If Customer Service determines that a product not DLO, Sloane Accessories reserves the right to refuse to replace or refund the product. A replacement product becomes your property upon delivery. In the case of a refund or replacement product, the DLO-determined product becomes the property of Sloane Accessories when it has been determined by us to be a DLO-determined product.
Many of our products are sold with a manufacturer’s warranty, in the event of defect. Many of our products are also accompanied by the promise of such services as Customer Support for technical troubleshooting or other issues. We encourage our customers to fully understand and take advantage of manufacturer warranties and promised Customer Support services. Should the manufacturer warranty and/or Customer Support services fail to rectify any problem, Sloane Accessories is prepared to issue a replacement product or provide a full refund of the purchase price in accordance with the preceding sections of these Terms and Conditions.
Physical Return of Products
In the case a customer wishes to return an item within 14 days of receipt, Sloane Accessories Customer Service are only able to accept the return of the item if the item is in brand new unopened condition. The customer will be responsible for the return of the item at their own cost, and store credit provided will be for the product price only.
In the case that you and Sloane Accessories Customer Service have come to an agreement regarding the payment of a full refund or a replacement product for a product determined DOA, DSFA, or DLO, you must physically return the DOA, DSFA, or DLO product back to Sloane Accessories. A Return Authorisation or RA number will be issued to you for this return, in the form of a PDF voucher. You must affix this RA voucher to the returned product. Products should be returned at your local Australia Post Office. Sloane Accessories will pay for the return deliveries of DOA or DSFA or DLO items, where it has been determined that the product was not of acceptable quality. In any other case, you may be charged for the cost of returning the product and related administration charges.
In the case of DOA, DSFA, or DLO return determinations when you have opted for a replacement product, we will ship the replacement item to you (at our delivery cost) after we have received the DOA, DSFA, or DLO product from you, along with the RA number that Customer Service has provided you. Please allow similar delivery times for replacement products as for original products, as outlined in these Terms and Conditions. Replacement products are covered by the same warranties and return policies as stated in these Terms and Conditions.
When you place your order, and agree to these Terms and Conditions, you agree to the storage, processing, and use of personal and related data from your order for the express purpose of processing your order and shipping it to you. At the time of your order, by selecting the appropriate option on your order form, you may agree to the use of your personal data (to the exclusion of credit card or other payment processing details) for the express purpose of providing you periodic notifications of sales, specials, or other information on Sloane Accessories products for sale. This may be in the form of e-mail alerts, newsletters, and similar. If you do not agree to this use of your data, you may “opt -out” of these product notifications by selecting the appropriate option on your order form.
You have the right to a copy of your personal data in our possession. To obtain such a copy, for which Sloane Accessories may elect to charge an administration fee for the processing of any request, you may submit a request in writing to Sloane Accessories.
Statement on Identity Fraud
Sloane Accessories has incorporated state-of-the-art security measures to protect the sensitive data on our website, including your credit card information and personal data. Sloane Accessories is a GeoTrust protected, SSL Certified secured website that utilises high-level 128-bit SSL encryption. This high-level tool encrypts all the personal and payment information before transmitting over the Internet. This is done to protect you from the unauthorized use of your personal information that is transmitted to servers.
While we take every precaution, Sloane Accessories cannot be held responsible for any damage or loss, direct or indirect, that results from fraudulent credit card use on our website.
If any section of these Terms and Conditions is unenforceable, the other sections of these Terms and Conditions are unaffected and remain in force.
Any failure to enforce these Terms and Conditions, in whole or in part, on our part or your part, does not affect the enforceability of these Terms and Conditions in the future.
No Right to Assign
You do not have the right to assign any of your obligations or rights under these Terms and Conditions, directly or indirectly and in whole or in part, to any other person or entity without the prior written consent of Sloane Accessories. The unauthorised assignment of any such obligations or rights will be considered null and void.
Sloane Accessories cannot be held liable for damage or loss for failing to perform any of its responsibilities and obligations, as defined in these Terms and Conditions and in the contract created by a product order, if such failure is the result of any factor which is outside its control, including acts of God. Acts of God include but is not limited to. fire, flood, earthquake, storm, hurricane or other natural disaster, war, invasion, revolution or insurrection, terrorism, government-imposed sanction, labour dispute, and interruption of telephone, electrical, or Internet services. In the event that any such Act of God occurs, you grant us a reasonable time to perform our services and obligations in accordance with these Terms and Conditions.
Statement of Liability
Sloane Accessories excludes liability for all consequential loss arising from use of any Products purchased by you from Sloane Accessories, including liability for loss of income, loss of profits, loss of a contract, data loss, loss of goodwill, loss of potential business, or any damage to personal property or any personal injury, whether direct or indirect, of any kind, unless:
(a) such loss could have been expected to result from a failure by Sloane Accessories to meet a consumer guarantee and any such loss was reasonably foreseeable; or
(b) where Sloane Accessories is the manufacturer or importer of the relevant Product, such loss has arisen due to the relevant Product having a safety defect within the meaning of section 9 of the Australian Consumer Law and further that none of the defences established by section 142 of the Australian Consumer Law apply to the relevant Product/s.
Nature of the Terms and Conditions
Sloane Accessories reserves the right to amend these Terms and Conditions at any time. The contractual relationship between you and us is governed by whichever version of these Terms and Conditions was posted at the time of the placement of your order.
No third-party, including employees or agents of Sloane Accessories, has the authority to alter any of these Terms and Conditions for a particular sale or sales.
These Terms and Conditions are governed by the laws of New South Wales, and are subject to the jurisdiction of New South Wales court system.